| Area/Application | Description/question | Answer |
|---|---|---|
| Task management (BOP) | Can I assign a task to another user? |
This is only possible if the task is part of a project. Not for self-created tasks without a project. |
| News & Announcements (BOP) | Can messages only be manually archived by the user and not deleted? |
Yes, deletion takes place via the settings (Delete archive). |
| Administration | Die Globale Suche ist ohne Funktion. Wie kann man die Funktion wiederherstellen? |
Der Portaladministrator kann den Menüpunkt „Globale Suche Administration“ aufrufen. Dort ist unter dem ersten Reiter „Test-Suche“ ein grüner Button hinterlegt mit der Aufschrift „Build index“. Durch einen Klick auf diesen Button wird die Indexierung erneut ausgelöst. Normalerweise findet die Indexierung automatisiert statt. Sollte das Problem dadurch nicht behoben sein, stellen Sie bitte ein Ticket im BOP Support-Portal ein. |
| AI mailroom | Is there a dependency between the archiving settings “Archiving with the Archive Connector” and “Automatic archiving of processes with the status completed”? |
No, the “Automatic archiving of transactions with the status completed” depends on the transaction type; depending on this, automatic archiving takes place in the application or via the nrch Connector. |
| AI mailroom | Is there a limit for manual uploads? |
The manual PDF upload is limited to 50 MB. |
| Task management (BOP) | Task has no editor. Who receives the notification? |
Only the project manager receives a message, e.g. in the event of a comment. |
| Task management (BOP) | User creates a task without a project for another person. Who sees the task? |
Only the editor and the app administrator can see the task. |
| AI mailroom | What are the effects of activating the “Hide in tables” function for transaction types? |
The “Hide in tables” function can be activated for process types with the setting “Automatic filing in directory” or “Automatic forwarding to email inbox”. These processes are hidden for users by activating the “Hide in tables” checkbox in the “Archive” overview |
| Favorites | What is meant by “New favorite from link collection”? | Users can transfer favorites from predefined link collections (defined by the app administrator). This function makes it easier to quickly add multiple favorites from a central collection. |
| AI mailroom | What is the procedure for batch processing? |
User downloads separator sheets. Scans the mail processes, each separated by a separator sheet. The user then uploads the PDF file to the watch folder. |
| AI mailroom | What is the procedure for emails with attachments and emails without attachments? |
Emails with attachments pass through AI recognition and are assigned to the process type found. |
| AI mailroom | Where are mail processes for which “Automatic filing in directory” or “Automatic forwarding to e-mail inbox” is activated in the process type archived? |
With the selected settings, mail processes assigned to this process type are always archived locally. |
| AI mailroom | Which barcodes can be read? | EAN8, UPCE, ISBN10, UPCA, EAN13, ISBN13, I25, CODE39, PDF417, QRCODE, CODE128, SYMBOL, ADDON, ADDON2, ADDON5 |
| News & Announcements (BOP) | Which file formats (attachments) are with preview and download or only for download? |
Preview and download: jpg, png, gif, bmp, pdf |
| Task management (BOP) | Which file formats does the Icon Appendix View support? |
Support: jpg, png, gif, bmp, pdf |
| AI mailroom | Which processes are only archived in the application (even if Arch Connector is active)? |
There are transaction types (Archive Connector) and individually created transaction types. Individually created transaction types are only archived in the archive system of the application / module. |
| AI mailroom | Which processes are visible in the Archive tab? |
Only the processes that were only archived in the application are visible here. Not those archived in the data center. |
